About DSB Recruitment
DSB Recruitment is a specialist UK-based recruitment consultancy focusing on mid-to-executive level roles, particularly in the consumer product, retail, digital, and support sectors.
- Company: DSB Recruitment
- Headquarters: United Kingdom
- Industry: Consumer Sector Recruitment
- Specialties: Permanent and contract placements across consumer products and services (product lifecycle roles, sales, HR, marketing, finance)
- Size: 1-10 employees
- Website: https://dsbrecruitment.com/
The challenge: When your CRM becomes your biggest risk
DSB Recruitment spent 15 years building their business on Profile CRM. Then the cracks started showing: manual email uploads creating data loss when consultants left, integration issues with newer tools emerged. DSB needed a modern platform that could automate workflows and integrate with emerging recruitment tools. By migrating from Profile CRM to Access Vincere Evo within the same Access ecosystem, DSB automated data capture, and integrated their sourcing stack without the complexity of switching providers
DSB Recruitment’s Managing Partner Sophie Bubb knew Profile CRM inside and out. She'd used it for 15 years, first at Page Group, then throughout DSB's growth. But over time, small annoyances crept in.
The breaking points:
-
Outgrowing the system: Profile was having real problems with keeping up with what was needed. That caused delays and challenges.
- Critical data loss risk: Manual email uploads meant information disappearing when consultants were away or left. "If there was an important email you would manually upload that to record it... otherwise you've actually lost all this information."
- Outdated infrastructure: "It was becoming out of date, really. It was getting a bit clunky and integrations weren't really there."
The reality: A business built on consultant expertise couldn't afford to lose client communications or be behind the surge of new AI recruitment tools.
The solution: Strategic migration to Access Vincere Evo, not shopping around
Sophie didn't shop around. The decision was strategic, not impulsive. She chose migration continuity:
The transition from Profile to Access Vincere Evo being the same business... I felt it would probably be an easier process because you've done it before and you knew both systems intimately.
She focused on automation that could grow the business without needing to expand the team:
Integrations with external AI software was interesting and just being able to automate a lot of the process.
Client experience upgrade was also a big focus for Sophie's team:
We wanted to make it not just easier for us as consultants, but also a bit more professional and seamless for our clients.
Sophie managed the entire migration alongside her MD responsibilities. No IT department. No project manager. Just structured support from the Access Vincere evo team.
The project management team were good, communicative and knowledgeable. I knew that there would be that impact.
What made it work:
- Clear, staged training
- Organised project management that kept the migration on track without overwhelming a solo IT person
- Always-available support when questions arose during and after implementation
Our induction training was very good by the training team, very clear and we had very staged, stepped training which I've recorded. So I get my new consultants to look at when they come on board.
The results: Stability, automation, and eliminated risk
Operational improvements
- Automatic data capture: Emails now flow directly from Outlook to Access Vincere Evo.
It takes out the issue of consultants maybe not uploading important emails and then they're away or they leave... whereas it's automatically just coming from their Outlook. That was a big improvement for us.
- Significantly faster sourcing workflows: Integrations with SourceWhale and Velocity eliminated the repetitive manual data entry that previously consumed hours each week. Access Vincere Evo's AI-powered search delivers candidate results 2-3x faster than traditional CRM queries.
- Professional client tools: Access Vincere Evo’s Livelists capability. "It's a nice thing to be able to show our clients that we have the capability."
- 24/7 flexible access: Cloud-based platform enables DSB's remote team to work seamlessly from anywhere, anytime.
Team adoption
- 100% consultant usage
Everybody's taken up the system... As a rule, they see it as an improvement. Absolutely.
- Positive reception
Overall it's a positive reaction from the team. We needed to upgrade.
How system stability and automation help small agencies
For small agencies without IT departments, system instability isn't an inconvenience, it's an existential risk. As recruitment agencies navigate rising technology costs and consultant retention challenges, automated data capture has become essential for business continuity. DSB's migration proves three critical points:
Strategic continuity beats feature shopping.
Sometimes the smartest move isn't evaluating every competitor product on the market, but choosing proven migration expertise within your existing ecosystem.
Automation eliminates the human error tax.
Manual processes don't scale. Automatic data capture protects institutional knowledge when consultants inevitably move on. Access Vincere Evo users report 87% reduction in admin time through intelligent automation.
Implementation complexity is manageable, with the right support.
Even without dedicated IT resources, structured project management and clear training enable smooth transitions. Most agencies see positive ROI within 6-8 weeks.
I would recommend Access Vincere Evo. There's no reason why I wouldn't at all. The experience has been generally really positive, someone's always available if I have any queries.
Sophie Bubb.
Ready to eliminate system instability?
If your agency is experiencing CRM challenges such as crashes, data loss, or integration limitations, discover how Access Vincere Evo can transform your operations.
