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Vincere Expands Customer Support Footprint in Australia

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First Sydney, Now Melbourne: Vinny Bolsters Customer Support in Oz

Vincere, the Recruitment Operating System purpose-built for recruitment agencies, today announced that they have expanded their Australia Customer Success team. This is another move by the rec-tech SaaS to build on its commitment to the Australian recruitment market and establish the next key development in its growing global customer support network. Here is our beginner’s guide to start a recruitment agency in Australia.

Since the start of 2021, Vincere has brought on 20+ new members to their Customer Support team. This includes regional representatives across all locations: London, Ibiza, Saigon, Singapore, Sydney, and now Melbourne.

“Our ‘Customers First’ approach means that being accessible is a key priority for us, ” commented Mark Gilham, Director of Customer Engagement at Vincere.

“The pandemic crisis has rapidly changed how we live and work. Recruitment firms in Australia today are faced with new challenges, and undoubtedly their support needs and expectations have also evolved.”

“We’ve experienced huge growth across ANZ in the past 12 months. In response to this, we have realigned our Customer Support in order to help customers address their increasingly complex technology needs while maintaining the personal touch throughout their entire customer journey with us; from implementation to early after-sales phases through to ongoing engagement, support, and training. We look forward to developing deeper customer relationships and helping our ANZ-based customers succeed in 2021 and beyond.”

This news follows closely from Vincere’s recent announcement in July of significantly strengthened support structures for customers in Japan.

Read the full press release on our Australia expansion here.